SHIPPING & RETURNS

Returns

Due to us being a slow fashion brand we don't do returns. However we will of course exchange your item within 14 days of the purchase. The garment must be unworn, still with the tags attached. Please send us an email at info@phussycouture.com. We cannot cover shipping costs. 

Faulty

Sorry! - Please email us at info@phussycouture.com with photos and the issue. Unfortunately with vintage items faults are sometimes overlooked. Please be mindful of this when purchasing vintage. 

Shipping

We ship worldwide! and we package all parcels and send them directly from our London base. All parcels are sent out within maximum 5 days of purchase. Unless the item is pre-order, please see the item description for shipping times. 

All U.K items are sent Royal Mail standard second class signed for. All purchases are updated with the tracking number. Shipping can take between 2-7 days depending on weekends, bank holidays, strikes etc. 

International shipping is sent via Royal Mail International tracked. All purchases are updated with the tracking number. These can take between 7-14 days. This timeframe may vary up to 4 weeks depending on where you are in the world. 

We aren't responsible for custom charges. But we do what we can to make sure you aren't charged.

If you have not received an email with your tracking number. Please contact us at info@phussycouture.com

Most packages will require a signature on delivery. So please make sure you have the correct address.